OmniAI is the Omnichannel AI Chatbot by Hellenic Technologies. It brings together conversations from your website, WhatsApp, Instagram, Messenger, Telegram, Viber, and other channels into a single inbox, powered by AI trained on your business knowledge.

What is the Pythia Agent?

Pythia is the hellenicAI host agent on hellenictechnologies.com and runs powered by OmniAI. She answers from company knowledge, calls specialised agents such as PrometheusAI when deeper expertise is needed, and always closes the loop with the visitor herself. She supports day-to-day conversation decisions with realtime agent collaboration; you see one clear conversation instead of lost messages.

How do I test the power of the system?

Open the chat on our site and ask something that spans 2–3 domains at once. Examples: pricing + SEO + a meeting, or website + analytics + a Digital Marketing proposal. You will see agents collaborate in real time.

Can you build my own agents?

Yes. Through hellenicAI, Hellenic Technologies designs any agent or multi-agentic system: inside your company or as a chatbot like ours. PrometheusAI helps design on top of real workflows.

Can it connect to my systems?

Yes. We integrate with anything that has an API: real-time invoicing, invoices, tickets, lead capture and nurture to CRM, ERP, booking, inventory, and payments.

How is it different from a simple chatbot?

A simple chatbot usually stays on the website and answers basic FAQs. OmniAI unifies channels, learns from documents and Help Centre content, qualifies leads, connects to systems, runs campaigns, supports multi-agent collaboration, and hands conversations to humans with full context.

Which channels does it support?

Website live chat, WhatsApp, SMS, Messenger, Instagram, TikTok, Telegram, and Viber in a unified inbox.

What happens when a human is needed?

OmniAI transfers the conversation to an agent with full history. You define handoff scenarios, or limit them where you want full autonomy.

Where does my data live?

Your business remains the Data Controller. OmniAI operates as Data Processor, with EU hosting options, your own database where applicable, and audit logs for compliance.

How fast can we go live?

Usually in a few days: knowledge, channels, flows, and testing. With the one-time setup, our team handles implementation end to end.

OmniAI · Omnichannel AI Chatbot

Omnichannel AI Chatbot for Website, WhatsApp, Viber, and Social Media

OmniAI learns your business and uses a central AI to reply across every communication channel, website, WhatsApp, Viber, Telegram, Messenger, and Instagram, while your team manages all customer messages from one unified dashboard.

Website · WhatsApp · Messenger · Instagram · TikTok · Telegram · Viber

Book a meeting Official OmniAI site

Messages scatter. Replies lag. Leads disappear.

Customers write on WhatsApp, Instagram, Messenger, and your website. Your team switches tools, loses history, and replies too late. After an ad click, intent fades in seconds.

A simple FAQ bot is not enough. You need a system that unifies channels, knows your business, and — when needed — calls specialised agents for different topics without losing the conversation.

No missed messages
Website, social DMs, and messaging apps in one inbox. Your team sees full history, regardless of channel.
Answers from your knowledge
The AI replies from documents, website pages, and your Help Centre. Not generic guesses.
Sales-ready leads
It qualifies requests, routes to the right team, and keeps the conversation open while intent still matters.
Agents that collaborate
Complex questions go to specialised agents. The visitor stays in one conversation; a multi-agentic system works behind it.

Unified OmniAI inbox with conversations from website, email, Facebook, WhatsApp, Instagram, Viber, and Telegram

Pythia Agent · powered by OmniAI

Try our multi-agentic system on this site now

The Pythia Agent by hellenicAI runs on OmniAI. Open the chat on our website and ask something that touches 2–3 areas at once — you'll see agents collaborating in real time, just for you. Examples: "How much does SEO & AEO cost and can I book an appointment this week?" · "I'd like a new website with analytics and a Digital Marketing proposal".

What each team gains

OmniAI is not only for support. Marketing, Sales, and Support work from the same inbox.

Marketing

Your ads work inside the conversation

Connect Meta Ads to Messenger, WhatsApp, or Instagram DM. Visitors get an instant AI reply with no redirect and no drop-off after the click.

Sales

From chat to checkout without friction

Qualify leads, recommend products, and connect Shopify for suggestions, abandoned carts, and orders inside the conversation.

Support

AI handles volume. People handle complexity.

AI resolves repetitive requests. When a human is needed, handoff includes full history so customers never repeat themselves.

OmniAI is not just a chatbot. It is one inbox for all your channels, with AI that knows your business — and the platform on which Hellenic Technologies, through hellenicAI, builds agents and multi-agentic systems like Pythia.

What OmniAI delivers for your business

It is not a simple chatbot. It is the connection layer between your customers, your team, and your systems — and the foundation on which we build multi-agentic systems with hellenicAI.

01
Unified omnichannel inbox
Website widget, WhatsApp, SMS, Messenger, Instagram, TikTok, Telegram, and Viber in one screen. Routing, tags, SLAs, and @mentions for your team.
02
AI that knows your business
Upload PDFs and policies, connect your website for crawling, and let the AI learn from real conversations. It answers only from verified knowledge.
03
Multi-agentic systems with hellenicAI
Through hellenicAI we design any agent or agent team: like Pythia on our site or PrometheusAI for AI Solutions. Inside your company or as a chatbot like ours — with agents collaborating in real time.
04
Connect any API
Realtime pricing, invoices, tickets, lead capture and nurture into CRM, ERP, booking, inventory, and payments. Anything with an API, we wire into the conversation.
05
Human handoff without gaps
When a case needs a person, the agent sees the full conversation. You define what the AI answers and what stays with the team.
06
Data that stays yours
You remain the Data Controller. Your own database, your own OpenAI key where applicable, EU hosting options, and full audit logs for GDPR.

Full OmniAI capabilities

Everything Marketing, Sales, and Support need to reply faster, sell inside the conversation, and keep control.

Multilingual replies

Automatic language detection and natural replies across major languages, without separate setup per channel.

Tone and sentiment

Adapts formal, casual, or technical style and escalates to a human when intensity or complexity requires it.

Meta Ads without drop-off

Instant AI response after the click, guided selling, and lead qualification inside Messenger, WhatsApp, or Instagram.

Proactive campaigns

Website triggers based on behaviour and WhatsApp campaigns to segmented lists, with delivery and engagement tracking.

Conversational commerce

Shopify available now for recommendations, order tracking, and cart recovery. WooCommerce on the roadmap.

Integrations and workflows

CRM, marketing tools, and automations so conversations move real work: tickets, invoices, realtime prices, lead nurture.

Multi-agent collaboration

A host agent like Pythia calls specialised agents when a question spans multiple fields. The visitor sees one conversation; many agents work behind it.

Analytics and CSAT

Real-time overview, First Response Time, Resolution Time, CSAT after every resolution, and audit trails.

Roles, collaboration, compliance

Role-based access, team collaboration, audit logs, and an architecture that keeps data control with your business.

Business outcomes

Faster first response

Customers get a useful answer in seconds, whichever channel they used.

Less load on the team

Repetitive requests resolve automatically. Your people focus on harder cases.

More value from your ads

Intent after the click is not lost in a form or a slow reply. It stays inside the conversation.

Agents that work together

Complex questions do not go unanswered. Specialised agents collaborate and the host agent closes cleanly with the visitor.

Systems connected to the conversation

Prices, invoices, tickets, and leads flow into your CRM or internal tools without manual copy-paste.

Visibility for leadership

See volume, response times, CSAT, and channels. Decide with data, not gut feel.

Try it on our site: ask something that spans two or three domains at once and you will see agents collaborate in real time for the customer — that is, for you.

Process

Understand your flow

Where messages get lost, which systems must talk, and whether you need one agent or a multi-agentic team — like Pythia and PrometheusAI in our own day-to-day.

Ground the knowledge

We connect Help Centre content, documents, FAQs, and website pages so the AI answers from the right material on day one.

Connect channels and APIs

Website chat, WhatsApp, Instagram, Messenger, Telegram, Viber — and whichever APIs you need for prices, tickets, CRM, or booking.

Define flows, agents, and limits

Human handoff, which agent answers what, lead qualification, and what stays automatic versus with the team.

Go live and measure

We configure, test, and hand over a ready environment. You start with measurable usage from day one.

Beyond the inbox

OmniAI grows with your business: from support into sales, campaigns, and custom AI agents with hellenicAI.

Custom AI agents with hellenicAI

With hellenicAI and PrometheusAI we design any agent or multi-agentic system: internal workflows, order management, lead routing, or a chatbot like Pythia on our site.

See hellenicAI

Shopify inside the conversation

Product recommendations, order tracking, and cart recovery without the customer leaving the chat.

Mobile app coming soon

Manage inbox, leads, and escalations from iOS and Android so the team stays connected away from the desk.

How we measure that it works

Success is not more chats. It is faster replies, less workload, and more conversions.

First response time

How quickly the customer gets a useful first answer on each channel.

Automatic resolution

How many repetitive requests close without occupying a human.

Handoff quality

Whether conversations passed to agents include the context for a fast continuation.

CSAT and volume by channel

Satisfaction after resolution and a clear view of where demand starts.

Proof

20 years of digital delivery, 100+ specialists, enterprise clients — quiet proof, not boastful claims.

20+

Years in market

100+

Specialists worldwide

€52.5M+

Managed ad spend

Quick answers about OmniAI

The clarity you need before we start.

Talk to us

Let's set up your OmniAI — or multi-agentic system

Try Pythia in the site chat first. Then tell us where messages get lost and which systems you want connected. We come back with an inbox, agents, and go-live plan.

Book a meeting