Preserved trust
Report validity does not depend on one person who remembers the exceptions.
Managed BI · BAU / SLA · Hellenic Technologies
BI in continuous operation, not a forgotten dashboard
We run Managed BI with BI analysts and BI DevOps. Clear BAU and SLA so pipelines, models and dashboards stay trustworthy every week.
Useful when a BI system already exists and needs ongoing care. MetisAI supports day-to-day anomaly watch.
BI decays quickly when nobody owns the day-to-day
Small source changes, new fields and forgotten failures make the system less trustworthy without showing immediately.
Without BAU and SLA, every fix becomes an emergency fire. Leadership loses trust and returns to temporary files.
What Managed BI includes
It is not a new launch. It is the operation that keeps BI alive.
- 01
BI Analysts
They answer questions, clean reports and help leadership read correctly.
- 02
BI DevOps
They care for pipelines, jobs, access and environment stability.
- 03
BAU with priorities
We define what is daily care and what is a new request.
- 04
SLA with clear response
You know when something is an incident and which timing applies.
- 05
MetisAI in daily use
It helps with anomalies, report summaries and realtime intelligence for the team.
Business outcomes
Fewer emergency fires
Small breakages are handled before they become a leadership problem.
Clear operational ownership
You know who runs BAU, who answers SLA and what sits outside scope.
Customer benefit
Stable decisions lead to a more consistent commercial and operational experience.
Process
Managed BI closes the stack loop
It works best when a serious base already exists from consulting through dashboards.
hellenicBI
The full path Managed BI keeps alive.
See hellenicBIData Pipelines
Flows that need ongoing watch.
See PipelinesBI Dashboards
Screens that must stay correct every week.
See DashboardsData Warehousing
Models and quality in the foundation.
See WarehousingHow we measure good Managed BI
Success is stability and use, not ticket volume.
Stable flows
Fewer breakages that go unnoticed until the meeting.
SLA adherence
Incidents and requests are handled with agreed logic.
Useful dashboards
Screens stay trustworthy and are actually opened.
Realtime watch
MetisAI helps catch anomalies before trust is lost.
Managed BI is the difference between a system that lives and a system that is forgotten.
Proof
20 years of digital delivery, 100+ specialists, enterprise clients — quiet proof, not boastful claims.
Related services
hellenicBI
Business intelligence services from definitions and pipelines through warehouse and dashboards. Open source st…
Data Pipelines
Data pipelines with Airbyte so data arrives clean in the warehouse, without manual exports.…
BI Dashboards
BI dashboards in Metabase for leadership questions on a shared base, without seat fees.…
Let’s see if Managed BI fits your case
Share what already exists in your BI and which points decay in daily use. We return with a clear next step.